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Accessibility statement

Making our website accessible for all users


Our website is always being updated and improved. We’ve tried to build it in a way that places accessibility and usability at the centre.

We’ve introduced many new accessibility features to help make your experience of our website as good as possible.

We believe you should be able to access this site’s information with assistive technology, like JAWS (Job Access With Speech), NVDA (Non Visual Desktop Access), ZoomText, and Dragon Naturally Speaking. It should also be usable with screen magnifiers and your operating system’s speech recognition software.

We’re committed to achieving level AA of the Web Content Accessibility Guidelines (WCAG) 2.0.

We’d be very grateful for your feedback on how accessible our site is for you, so that we can keep improving it. Please email feedback to


Help using computers, the web and assistive technology

If you need extra help in using computers, the web and assistive technology, we recommend BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and how to make it easier to use the web.


Browsers we support

Our accessibility features work when using the following browsers:

  • Chrome
  • Safari
  • Firefox
  • Android browser
  • Internet Explorer 10, 11 and 12.

We have chosen these browsers because they are the most common, covering over 98% of all web users.


Get the best experience


Making the text bigger

You may be able to change the text size in your browser.


Change the colours

We’ve tried to use colours that make the words on our webpages easy to read, but we know that some people have trouble with reading text on certain colours. You may be able to use your own colours with your browser.


Document downloads

Since February 2015 it has been our policy to make all non-HTML documents on our website, such as PDF (Portable Document Format) files, accessible. We aim to provide HTML (web page) versions of documents wherever possible.

Documents added to the site before February 2015 may not be accessible.

For documents provided in PDF or Word document format, you may need to install some free software:

Heading structure

We do our best to ensure that all pages of our website have a correct heading structure, which makes them easier to navigate. We have made sure that our 50 most visited pages have a correct heading structure, and we are working to make sure that any new pages, as well as older pages on our site meet this standard.This approach has been approved by The Shaw Trust Accessibility Services as part of its accreditation of the site.

Alternative formats

If you want any information on this site in an alternative format or language please email with your details, and tell us what you need. If it’s easier, you can call the digital team on 020 7619 7100.


To make things easier for screen reader users, all images in our site have alternative text that clearly describes what they show.


Our links always use link text that makes sense out of context, so that what we’re linking to is clear to everyone.

Content pulled in from social media, such as Twitter and Facebook

In some parts of our site, we display content that has been pulled in from social media sites such as Twitter and Facebook. These sites often restrict the ways in which content can be displayed, and sometimes this means it is not as accessible as we would like. We try to keep these to a minimum and provide alternative content.

Visual design

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support style sheets, the content of each page is designed to be still readable.

Accessibility problems across a large site

If you find a problem on any page, please email We’ll fix it.